About Your Business Area/Department:

The Product and Solutions Management team customizes our BI solutions for our enterprise customers.  We partner with the customer to determine requirements, develop the customized process, and provided continued delivery and support for the solution.  Our mission is to provide customized solutions to our top customers that exceed their expectations and allows them to be successful.

Summary of the role:

The Product Solutions Specialist is responsible for customized support along with subscription maintenance and monitoring for enterprise customers.  They will coordinate alignment of data across multiple production databases as well as document data administration procedures and guidelines. They will also provide escalation support to internal customers. The Specialist will support BI Product and R&D Teams with new development or product updates

• Validate development-originated data changes
• Perform QA on data-related bug fixes.
• Execute appropriate data enhancements and modifications per customer requests

They should be familiar with our Rate, Agency and Demand data sets.

About the ideal candidate:

• Bachelor’s degree or equivalent experience required in related field
• Minimum of two years of hospitality and/or data analysis experience OR two years of customer service experience on hospitality systems. Strong knowledge of travel industry pricing and revenue management practices
• Strong knowledge of data quality management and best practices
• Knowledge of hospitality systems such as central reservation systems (CRS), property management systems (PMS), online travel agents (OTAs) or data warehouses relevant to business intelligence preferred, hotel Revenue Management / pricing knowledge
• Literate with Microsoft Office.  Working knowledge of SQL and other data and analytics packages preferred.

What we can offer you ?

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.