Program Manager, Digital Transformation - Salesforce for Travel Industry

Job Title

Program Manager, Digital Transformation - Salesforce for Travel Industry

As Program Manager you will support our biggest business unit (Travel Unit) and deliver global transformation initiatives / digitalization roadmap, ensuring our Digitalization and Automation solutions provided generate expected business value in alignment with Functions Units strategic directions.

You will also develop and maintain a trusted partnership relationship with Business counterparts and Business Owners.

Your main responsibilities

1. Manage the Execution / Transformation

• Prepare the implementation of digitalization projects of assigned portfolio - mobilization, kick off, design, build, test, go live, hyper care - and their different dimensions - processes, people, data, technology, governance.
• Be the conductor of all the stakeholders showing the way, setting the tune, and syncing the different players.
• Assure the digitalization projects are delivered on time, on scope and on budget, manage deliverables, planning, budget, risks, issues, etc.

2. Drive the Initiative, Project Pipeline and Portfolio Governance

• Structure, plan, initiate, monitor, govern, and manage projects (scope, plan & budget).
• Perform risk assessment, develop contingency plans, and realign project efforts.
• Identify needs for change management including pre-implementation and post-implementation activities.
• Drive the monitoring of deliverables, risks, issues, and interdependencies of those programs. Identify, propose, and implement mitigation and resolution actions.
• Resolve multiple, conflicting viewpoints and secure buy-in of business leaders and resources for execution.
• Focus on business outcomes, define concrete goals, and link metrics to strategic goals - so that positive differences in business performance is measured and tracked.
• Manage contracts : Manage project vendor / s to ensure contracted deliverables are received on-time and to the expected standard of quality.

3. Manage Account / Business Relationship

• Support the portfolio lead as the principal Digital Transformation Services (DTS) point of contact of the Function units’ stakeholders, ensuring strategic intents are met.
• Identify key stakeholders and support the relationship plan.
• Foster the relationship with our Business Partners.

4. Execute Presales / Digitalization Strategy and Project Incubation

• Understand business objectives / strategies and deliver those into a DTS portfolio accordingly.
• Support opportunity assessments, securing the approval, capacity and budget required to start pre-project, drive Project Preparation Plan (PPP) and produce required deliverables.

5. Post sales / Success Management

• Ensure exit criteria are met for project closure.
• Measure adoption, benefits realization, process adherence, user satisfaction, value realization.
• Identify opportunities to improve.

About the ideal candidate

• Holds a Degree
• Demonstrates experience as program or project manager leading and delivering complex Salesforce implementation experience for large corporations in the Travel Industry addressing processes, people, data, technology, governance
• Is proficient in English, other languages a plus
• Strategic thinker, business value and purpose focus, skilled in translating strategic intents into digitalization roadmap and execution of transformational projects
• Strong communication skills, being able to efficiently communicate technology challenges in business terms with ability to build trusted and strategic relationships

What we can offer you

• Opportunity to work for one of the world's top leading travel tech companies; a company that originated in technology and sees the world with a technology-first perspective
• Add your voice to our diverse mix for better discussions, decisions, and outcomes for everyone
• Access to a comprehensive suite of learning and development tools
• An opportunity to work in a multicultural, diverse, fun, and supportive global team

Ready to leave your footprint? Be the power behind better journeys

Apply now!

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.