Quality Stock Manager - W/M/X - Permanent

• Reporting to the Head of Clearance Offline - Second Choice - Stock Quality, the Quality Stock Manager's primary mission is to develop and maintain Group quality standards related to product condition, oversee their implementation of quality process, and support necessary improvements. Accurate product qualification is essential for achieving fair valuation and selecting the appropriate distribution channel.

• She/He supports warehouses in the effective management of inventory, for which the Inventory Management department is responsible, to facilitate stock flow.

Activity 1: Quality Management

  Guarantor of the Stock Quality Process implementation

●  Be the promoter of the stock quality policy in the warehouse

●  Ensure compliance with the application of quality processes, in particular the Quality Book in B return stations (clients returns)

●  Ensure the training of the new operators, and organize the training for the new processes.

  Audits to be performed on a weekly basis

● Quality audits at the B returns stations to ensure that the rules defined in the specification are well applied at Santa Oliva :

▪  Define the volumes, the right process in this WH (with the support & approval of the IM quality team)

▪   Complete the centralised file of KPI. The good implementation of the quality specifications

▪  Analyse the weekly KPI and establish an action plan when needed to improve the qualification process

● Audits of clearance online sales shipments to members to ensure the quality of the products and of the packaging :

▪  Define the volumes, the right process in this WH

▪  Complete the centralised file of KPI.

▪  Ensure the good implementation of the quality specifications

● Audit of process: to ensure that all process are well followed, define KPi’s and share them with the team

 Improve the quality of the stock (physical <> IT stock)

Key contact to understand the local processes when investigating a stock data quality issue.

Support the deployment of new tasks and processes that will allow the stock data quality:

-   local communication to the different teams

-   follow deployment by monitoring the KPIs for STO

-   List alerts and attention points that could prevent the objective of quality to be reached.

 Animate a regular meeting with IM / STO to address the quality topics that have impacts on IM missions and objectives.

● Review the different topics with :

▪  Last actions

▪  Risks / attention point

▪   Future actions Milestones review

● Qualification of the new topics and identification of the IM /STO interlocutors

Participants: STO managers, IM quality team, Stock data quality Manager, Clearance offline Manager, clearance online offer construction team.

Activity 2: Change Management

Support the IM BPO (Continuous Improvement team) to deploy the process and tools at Santa Oliva:

▪ Organize the communication with Santa Oliva's team

▪ Train the key users to any new IM processes and tools and make sure that all the impacted team of the warehouse will be trained by their managers

▪  Adapt the communication and training material in Spanish 

▪  Collect the feedback/need for improvement from the warehouse and raise alerts

▪ Attend all the project committees to follow and understand in detail the purpose and the impact on the process, tool, and the organization.

▪ Attend the training sessions organized by the tech / project team

▪ Investigate any issue raised by IM BPO (ex : reasons for a deviating KPI)

Activity 3:  Business Support

▪ Define and implement the stock revalorisation process in Santa Oliva: repacking, reparation, recycling. Follow the legal framework for the Spanish market

▪  Develop campaigns dedicated to repacked products online: home, high tech, mobile phone...

▪  Support the business development activities of Second Choice.

• Good communication skills


• Analytical mind


• Transversal management skills


• Autonomy


• Priority management


• Spanish and English


• Pack office, specially Excel


• Comfort with IT tools (specially Manhattan)

• French


• Knowledge of the Manhattan tool