Quotes & Tender Supervisor, Iberia

Responsible for providing the daily management and direction of the Quotes & Tender team; Monitors team performance against service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of department function. Continuously identify and pursue opportunities for process improvement and harmonization, and support a value improvement culture within the team to support customer satisfaction where new ideas and changes are embraced and where team takes ownership for improving its own work Support and collaborate in EMEA Pricing & Tender initiatives, incl. implementation and change support on local level Work closely with other tender teams across EMEA to share and learn best practices which can be leveraged locally within the Iberia team. Responsible for supporting key stakeholders to make sure quotes and tenders are submitted & implemented in a timely manner, professional level and according to legal requirements. Responsible for developing first-class relationships within the organization; Building a partnership approach with business leaders, legal counsel, sales teams in the provision of tenders and contracts, and identifying sales enhancement opportunities and in implementing any service improvement programs. Performs all personnel management activities for Iberia Quotes & Tender staff, including recruitment, training, performance appraisal, salary management and professional development in collaboration with HR Manager; Coaches others in the team on a best-in-class customer services model. Supports review of terms, conditions and quality submission of all tendering and contract documentation. Reporting upwards to Quotes & Tender Manager Iberia with a connection to the Regional Customer Care Leadership team. Responsible for keeping up to date with local rules and legislations regarding public and private tenders. Demonstrates awareness of broad industry trends and their impact on local/regional sales activities, with a particular focus on the procurement initiatives in Iberia. Represent the Quotes & Tender team in case of internal or external audits in close collaboration with Customer Care Management Law, Economics or similar Degree or 5 years' experience in similar position, in healthcare sector either from industry or from health sector. Excellent interpersonal skills, ability to influence and communicate through different layers in the organization. This position will work closely with key stakeholders to ensure that all tender and contracts are submitted to a high quality, identifying additional value add opportunities. Analytical skills and business mindset. Highly detailed, structured and organized. Strong willingness to actively take on and exemplify responsibility and to positively guide your own team through change processes. Resilience and foresight, even in pressure situations, as well as the ability to manage both internal and customer projects, to work independently under tight deadlines and to motivate others Fluent/Native Spanish; preferred fluent/native Portuguese; good English level. Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives. Monitor and ensure compliance with company policies and procedures (e.g. federal/country and regulatory requirements). Solid understanding of reading and writing contracts. Understanding of procurement landscape in Iberia. SAP is a plus. Service Cloud user is a plus.