Receptionist Barcelona Pool House (New Opening)

‘Barcelona Pool House’

Located on ‘Avinguda Tibidabo’, our third House in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18m outdoor pool, a café, plus two floors of club space with a revolving restaurant concept.

The Role…

As a receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.
You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion. 

What we are looking for in a receptionist...

• Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.


• Answer high volume of calls for restaurant, general enquiries, messages for members, reservations.


• Well- versed on standard operating procedures, menus, amenities and pricing.


• Learn about all the different sites and how much Soho House has to offer.


• Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom.


• Manage guest lists, bookings on the floor level, club, roof, pool.


• Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.


• Assist guests by checking/ retrieving their coats and/ or items they left.


• Build a positive relationships with members and guest.


• Communicate and red flag any feedback to the management team.


• Influence a fun and positive atmosphere by being approachable and professional.


• Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

What's in it for you?

• Team meal whilst on shift prepared by our chefs


• Soho Friends Membership


• 50% Team discount on Food & Drink, 7 days a week


• Team Room Rates; Any Bedroom, Any House, $100 a night


• Birthday Day Off


• Discount on Cowshed products and Soho Home (up to 50%)


• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.


• Continuous training to develop yourself personally and professionally


• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more