B2C Account Management (French Market)

Be the first line of contact for the private landlords in the French market

You will be responsible to proactively contact landlords to onboard them in Spotahome platform, to work with them to keep them engaged, to help them optimize the conditions of their properties to maximize the value they obtain from the Spotahome platform

You will be responsible for optimising your partners portfolio and maximising listings and availability of property supply.

You will be responsible to reactively solve landlords questions, changes modifications a provide them advice to improve their performance in our platform.

You will Track, analyze and report the performance of your portfolio managed

Handle all of the matters regarding your Landlords such as listings, availabilities, payments, bookings and different issues, within an appropriate time frame.

You will work and develop strong relationships with local teams and central operations

1-2 years of professional experience in B2C sales, account management or customer success

Excellent language skills in English and French required (other languages a plus)

Madrid Based

You have completed a commercial apprenticeship or a degree in business administration

Ability to deal with multiple requests at the same time and execute fast

Passion for sales, perseverance and fun in winning B2C customers

City and real estate market knowledge will be a plus as you will need to offer valuable insights and be perceived as a local advisor who truly impacts the landlord experience

Incredibly empathetic and understanding of your private landlords. You will be a powerful advocate for Spotahome’s partners

Be obsessed with customer experience

An entrepreneurial mindset, superior verbal and communication skills, and the ability to articulate value propositions to key stakeholders

An infectiously positive attitude and drive to win, hustle and determination

Enjoy solution-oriented selling as well as a high degree of initiative, service orientation

Previous experience in the real estate industry is a plus.