Client Support - UK Market

At Top Doctors Group we continue to grow!

Would you like to join the company that has revolutionised the private medical sector, as well as medical technology, and which in the coming years will consolidate its position as the leading eHealth company in the world? Top Doctors Group is the leading company in identifying the best doctors and clinics in the world and is already present in 8 countries.

We are looking for a highly motivated person to actively follow up our doctors and provide them with exceptional support. This person will be in charge of efficiently resolving queries and problems that may arise, maintaining fluid communication with the medical team. In addition, he/she will be responsible for providing training and installation of tools and services to the doctors.

🖥️ Responsibilities:

• Create and update doctors’ digital profiles according to specific preferences, following the style, quality, and format criteria defined by the supervisor.


• Make onboarding calls to introduce the company, its services, and explain how to use the tools and technical functionalities.


• Set up and install the necessary tools.


• Configure the services offered to the doctor according to the contract and roadmap: DDI, GMB, WebDoc, tool pre-installation, calendar connections, etc.


• Execute and support tasks assigned by the supervisor related to tools, training, and service delivery to clients.


• Provide assistance in resolving any user inquiries.


• Collaborate in the creation of high-quality video content by interviewing doctors on topics relevant to patients.


• Report performance results to doctors and help them improve by using the available tools and services.


• Keep doctors informed about new products/services.
  
  

📌 Minimum requirements:

• Knowledge acquired in the performance of similar duties.


• Communication and customer service skills.


• Ability to follow specific instructions and perform tasks independently under defined processes.


• Native English speaker.


• Willingness to adapt to new procedures and tools.


• Have good verbal and written communication skills, be able to listen actively to doctors, explain and respond clearly and concisely.

• ♾️Growth and stability.


• 💻Hybrid working mode.


• 👥Leaders who prioritise day-to-day support.


• 🎂 You will be free on your birthday.


• 💱Social benefits and flexible remuneration to suit you.


• 🥗 Digital canteen in our offices.


• 🏥 Health discounts.


• 🌎Young and international working environment.


• 🥳 We know how to have fun, and we guarantee you a lot of fun.

At TOP DOCTORS GROUP, we pride ourselves on creating an inclusive work environment where the diversity of all people is valued and respected. We believe that by recognising and catering to individual differences, all employees can fully develop their talents and contribute to the success of our company. We are committed to adapting to your personal needs, so we encourage you to contact us to discuss your individual needs.