Customer Support Engineer

Neuroelectrics is a creative, high-tech company offering the best-in-class non-invasive and high-definition electrical brain stimulation technology for personalized neuromodulation. By measuring and modifying brain function, we aim to restore brain health, minimize disabilities and create a better life for patients.
We are looking for new members of our team who already live by our shared values and are inspired by our company's Vision. Accelerate the evolution of brain science and technology by delivering advanced solutions to help end patients suffering from brain pathologies; and our Mission. Revolutionize the understanding of the brain through new personalized neuromodulation therapies, anywhere and at any time.The Customer Support Engineer serves on the front lines by answering questions and troubleshooting technical problems through email and scheduled videocalls when needed.

• Give support to the customer after providing the product services. 
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
• Opens customer accounts by recording account information. 
• Generate monthly statistics regarding support issues. 
• Maintains customer records by updating account information. 
• Recommends potential products or services to management by collecting customer information and analyzing customer needs. 
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed. 
• Close contact with the R+D team to find and fix the sources of errors. 
• Constant active testing of medical devices 
• Generate replacements to the customers considering the warranty process. 
• Generate reports on the different devices of the company to check and validate our systems. 
• Validate software’s generating reports in case there are bugs/suggestion and further issues.
• Perform other duties as assigned.

Required:

• Biomedical engineering degree.
• No previous experience is required.
• Excellent communication skills. 
• Strong client management skills. 
• Electronics and software knowledge. 
• Advanced English both written and oral 
• Autonomous problem-solving capacity and customer issues.
• Bio signals knowledge. 
• Good management of support issues with all the team (hardware, software, production).

Good knowledge of all the products, software, and services of the company.

• Passionate about making a difference, gifted with a can-do attitude.
• Reliable, Responsible, and Respectful.
• Good communication and presentation skills.
• Ability to adapt and work effectively within a rapidly changing and growing environment.
• Entrepreneurial spirit with the hunger to succeed; act with a founder’s mindset: have urgency, grit, be adaptable to change, and push boundaries.
• Team player, collaborative, innovative, get things done.
• Show initiative in setting and meeting goals within an environment of managed change.
• Ability to work under pressure, responsible for multiple vital tasks in parallel.
• Commitment to quality.

• Competitive salary in the sector (according to your experience/skills)
• 26 vacation days per year + 24th and 31th of December
• Fully stocked kitchen (Coffee, organic fruits, snacks, and beverages)
• Flexible working hours
• Hybrid work
• Private Health insurance
• Professional development and collaborative environment
• Incredible office in Barcelona in Av. Tibidabo
• Team Building events.