Remote Danish-Speaking Customer Service Representative

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
• Assist customers with product-related questions, technical support, and issue resolution.
• Process orders, returns, and complaints while maintaining a high level of customer satisfaction.
• Collaborate with internal teams to address customer concerns and escalate issues as needed.
• Maintain up-to-date knowledge of products, services, and industry trends.
• Accurately document interactions and maintain customer records in the CRM system.
• Strive to exceed customer expectations and deliver a superior service experience.

Qualifications & Skills

• Language Skills: Native or fluent in Danish; proficient in English (B2 or higher).
• Previous experience in customer service, support, or a related field is preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and handle challenging situations calmly and effectively.
• Proficiency in using CRM systems and basic computer applications.
• A customer-first mindset with a positive and proactive attitude.
• Interest in the automotive or electrical vehicle industry is a plus.

Why Join Us?

• Work in a fast-paced and innovative environment within the growing electrical automotive industry.
• Be part of a dynamic, multicultural team in the heart of Barcelona.
• Opportunities for professional growth and development.