Director, Strategic Partnerships

This is a full-time, remote position based in Trinidad

If you’re a commercially minded leader who values long-term relationships as much as sound economics, this role places you at the center of decisions that shape MASA’s international growth. As Director, Strategic Partnerships, you’ll steward MASA’s most important third-party relationships--helping ensure our medical transport and insurance operations remain financially strong and operationally reliable.

You’ll lead senior-level commercial discussions with air ambulance providers and insurers, translating financial insight into partnership strategies that balance discipline with service quality, compliance, and long-term stability.

At MASA, accountability, trust, and collaboration guide our work as we live our mission of protecting families with compassion when others don’t. This role is ideal for a leader who brings credibility and a partnership-first mindset to complex commercial environments.

About Us

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com

What You Will Do

Reporting to our Vice President, International Sales Strategy & Operations, your main responsibilities will include:

• Leading senior-level commercial discussions and negotiations with air ambulance providers to establish competitive, sustainable rate structures and service commitments.
• Managing and strengthening strategic partnerships with private insurers and regional healthcare stakeholders.
• Owning partner economics while ensuring agreements support reliable, compliant, and high-quality service delivery.
• Analyzing claims activity, utilization trends, and financial drivers to inform renewal strategies and long-term partnership decisions.
• Collaborating with underwriting, claims, and transport teams to align negotiated terms with pricing strategy, portfolio risk expectations, and operational realities.
• Identifying opportunities to improve partnership efficiency, structure, and long-term value.
• Communicating partnership strategy, risks, and outcomes clearly to executive leadership.

What You Bring

• 5+ years of experience in healthcare contracting, insurance negotiation, business development, or related commercial roles.
• Demonstrated success managing complex partnerships and leading rate or contract negotiations.
• Experience working with health insurers, government health schemes, or air medical transport providers (strongly preferred).
• Strong analytical capability, with the ability to interpret claims data, pricing models, and utilization patterns.
• Proven ability to influence, collaborate, and build trust across cross-functional teams and external partners.
• Comfort working independently in a remote, regionally distributed environment.
• Willingness to travel across the Caribbean region (up to 25%).

What We Will Provide You

• A competitive base salary and a flexible compensation approach aligned to the local market, with benefits structured to support your individual circumstances.
• A professional, collaborative company culture grounded in a clear mission: “protecting families with compassion when others don’t,” where trust, accountability, and partnership guide how we work.
• A senior leadership role with meaningful ownership and influence--where your judgment, relationships, and decisions directly shape partner strategy, financial performance, and the long-term success of MASA’s international operations.

Why We Think You'll Love This Opportunity

You’ll have the autonomy and visibility to shape meaningful partnerships while seeing the tangible impact of your work. This role offers the opportunity to balance commercial rigor with relationship stewardship--helping MASA and its partners succeed together in a complex, evolving healthcare landscape.

NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.

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