Dutch-Speaking Customer Experts for an Insurance Company - Work In Greece

Mercier Consultancy MD is seeking motivated Dutch-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. This role involves providing professional customer service to Dutch-speaking clients, assisting them with insurance-related inquiries, claims, and policy information to ensure excellent customer satisfaction.

Key Responsibilities

• Deliver professional and empathetic customer support to Dutch-speaking clients via phone, email, and chat regarding insurance products, claims, and policies.
• Address customer questions and resolve issues efficiently, maintaining a high standard of service.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to resolve complex customer cases and escalate as necessary.
• Stay informed of insurance products, regulatory requirements, and company policies.
• Provide feedback to help improve the customer service experience.

• Fluency in Dutch (spoken and written) is mandatory; proficiency in English is an advantage.
• Prior experience in customer service, preferably within the insurance or financial services industry.
• Excellent communication and problem-solving abilities with a customer-focused mindset.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience with CRM software and digital communication tools.
• Willingness to relocate to and work in Greece.
• Strong organizational skills and attention to detail.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...