Remote Flemish-speaking Junior Customer Experience Specialist

Location: Remote (Spain)

Start Date: ASAP
Schedule: 39 hours per week, Monday – Friday, 09:00 – 18:00
Department: Customer Service
Work Model: Fully Remote

About the Role

We are looking for a Flemish-speaking Customer Experience Specialist to join a dynamic team within the automotive industry. In this role, you will support customers and provide a premium service experience aligned with the standards of a luxury automotive brand.

You will act as the main point of contact for customers, ensuring their inquiries are handled efficiently while delivering an outstanding customer journey.

Key Responsibilities

• Provide high-quality customer support via phone, email, or other communication channels.

• Assist customers with inquiries related to automotive products and services.

• Deliver a premium customer experience consistent with luxury brand standards.

• Resolve customer issues in a professional and timely manner.

• Maintain accurate records of customer interactions in internal systems.

• Collaborate with internal teams to ensure effective problem resolution.

• Identify opportunities to improve customer satisfaction and overall service quality.

Requirements

• Native or fluent Flemish (C2 level) and good English communication skills.

• Previous experience in customer service or sales is required.

• Experience working with premium or luxury brands is considered an advantage.

• Strong communication and interpersonal skills.

• Customer-oriented mindset with strong problem-solving abilities.

• Comfortable working remotely and managing tasks independently.

Recruitment Process

The hiring process includes several steps:

1. Submission of application

2. Ownership validation (may take up to 48 hours)

3. Profile fit validation by CNX recruiters and the project leader

4. HR interview and assessments/tests

5. Supervisor interview

6. Client interview (depending on the project)

7. Job offer

8. Hiring

What We Offer

• Fully remote position within Spain

• Opportunity to work with a prestigious automotive brand

• Stable full-time schedule (Monday–Friday)

• Professional development in an international environment