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German Speaking Customer Service Agent For Booking.com - Work In Greece

icon briefcase Tipo de empleo : Tiempo completo
icon remote-alt Remote / Work from Home

Número de solicitantes

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Descripción del trabajo - German Speaking Customer Service Agent For Booking.com - Work In Greece

Mercier Consultancy MD is proud to announce an exciting opportunity for a German Speaking Customer Service Agent for Booking.com, based in beautiful Greece. In this role, you will be a key player in providing exceptional service to German-speaking customers as they navigate their travel experiences.


Responsibilities

  • Assist German-speaking customers via phone, email, and chat with inquiries related to their bookings, travel plans, and accommodations.
  • Provide expert guidance and support to ensure customer satisfaction and a seamless experience.
  • Handle customer complaints and resolve issues effectively and efficiently.
  • Document customer interactions in the CRM system, maintaining accurate records for quality control.
  • Collaborate with team members to enhance service delivery and customer engagement.
  • Stay well-informed about current offers, travel information, and Booking.com services to provide accurate assistance.
  • Fluency in German (both written and spoken); English proficiency is a plus.
  • Experience in customer service, preferably in the travel or hospitality sector.
  • Strong communication skills and a commitment to providing excellent customer service.
  • Ability to manage challenging situations and effectively resolve customer queries.
  • Proficient in using CRM software and standard office applications.
  • Open to relocating to Greece and embracing a new cultural experience.
  • A passion for travel and tourism, along with a desire to foster positive customer relationships.
  1. Competitive Monthly
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Health Insurance
  5. 2 Extra Salaries Per Year
  6. And Much More...
Original job German Speaking Customer Service Agent For Booking.com - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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