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German Speaking Customer Support - Food Delivery | Work In Greece

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icon remote-alt Remote / Work from Home

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Descripción del trabajo - German Speaking Customer Support - Food Delivery | Work In Greece

Mercier Consultancy MD is pleased to offer an exciting opportunity for a German Speaking Customer Support Representative in the food delivery sector, based in beautiful Greece. This role is perfect for individuals passionate about customer service and eager to assist German-speaking clients in enjoying high-quality food delivery experiences.


Key Responsibilities

  • Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding food delivery services.
  • Respond to inquiries about menus, order statuses, and delivery options in a timely and professional manner.
  • Effectively manage and resolve customer complaints and issues to ensure high satisfaction rates.
  • Document all interactions and feedback in our CRM system to help improve service delivery.
  • Work closely with restaurant partners and delivery teams to coordinate services and enhance customer experiences.
  • Stay updated on food delivery trends and offerings to provide informed and helpful guidance to clients.
  • Fluency in German (both written and spoken) is essential; knowledge of English is beneficial.
  • Prior experience in customer service, particularly in the food delivery or hospitality sectors, is a plus.
  • Strong communication skills with a commitment to delivering outstanding customer service.
  • Excellent problem-solving abilities and a proactive approach to customer inquiries.
  • Familiarity with customer service software and CRM systems is advantageous.
  • A self-motivated individual able to work effectively both independently and as part of a team.
  • A genuine interest in food delivery and hospitality services, along with a desire to work in a vibrant environment in Greece.
  1. Competitive Monthly
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Health Insurance
  5. 2 Extra Salaries Per Year
  6. And Much More...
Original job German Speaking Customer Support - Food Delivery | Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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