German Speaking Customer Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy MD is excited to offer the position of German Speaking Customer Support Specialist, based in Sofia, with a paid relocation package! This role is ideal for individuals who are fluent in German and are passionate about providing excellent customer service. You will play a vital role in assisting German-speaking clients, ensuring they have the best experience with our services.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries and troubleshoot issues to ensure timely resolutions.
• Document customer interactions accurately to maintain records and facilitate follow-ups.
• Collaborate with other teams to escalate complex issues and ensure customer satisfaction.
• Stay informed about products and services to provide accurate guidance to customers.
• Participate in training sessions to continuously improve customer service skills.

• Fluency in German (oral and written) is essential; proficiency in English is an advantage.
• Previous experience in customer support or a similar role is preferred.
• Strong communication and interpersonal skills to effectively engage with customers.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Familiarity with CRM systems and proficiency in using various computer applications.
• Ability to work well in a team environment as well as independently.
• A willingness to relocate to Sofia with relocation support provided.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Monthly Accommodation Bonus
5. Private Gym
6. Fully Paid Training
7. Health Insurance
8. And Much More...