German-Speaking Customer Experts for an Electronics Company - Work In Greece

Mercier Consultancy MD is seeking motivated German-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this role, you will deliver excellent customer service to German-speaking clients, handling product inquiries, technical support, and after-sales assistance.

Key Responsibilities

• Provide professional support to German-speaking customers regarding electronic products and services via phone, email, and chat.
• Assist customers with technical troubleshooting, product information, and order inquiries efficiently and accurately.
• Maintain detailed and accurate records of customer interactions using CRM systems.
• Collaborate with product and technical teams to resolve complex issues effectively.
• Stay updated on product developments, company policies, and industry trends to offer accurate guidance.
• Offer feedback to continuous improvement initiatives enhancing customer satisfaction.

• Fluency in German (spoken and written) is mandatory; proficiency in English is advantageous.
• Previous experience in customer service or technical support, preferably in the electronics sector.
• Strong communication and problem-solving skills with a customer-focused attitude.
• Ability to handle multiple tasks in a fast-paced environment effectively.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate and work in Greece.
• Passion for technology and commitment to excellent customer service.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...