Remote In Greece Customer Advisor - Energy Sector (Dutch-speaking)

Mercier Consultancy MD is excited to offer a Remote Customer Advisor position in the Energy Sector for Dutch-speaking individuals, providing a unique opportunity to work from anywhere in Greece. If you are passionate about the energy industry and enjoy engaging with customers to answer their inquiries, this role is designed for you!

Key Responsibilities

• Provide outstanding customer support to Dutch-speaking clients in the energy sector through phone, email, and chat communications.
• Assist customers with inquiries regarding energy plans, billing issues, and service-related questions.
• Resolve customer complaints efficiently and effectively, ensuring a high level of satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Work closely with the operations team to relay customer feedback and improve service offerings.
• Stay informed about industry trends and regulatory developments relevant to energy services.

• Fluency in Dutch (both written and spoken) is required; proficiency in English is an advantage.
• Previous experience in customer service or the energy sector is highly valued.
• Strong communication and interpersonal skills to effectively address customer needs.
• Excellent problem-solving capabilities with a customer-centric approach.
• Familiarity with CRM software and other customer support tools.
• Ability to work independently in a remote environment and manage your workload efficiently.
• A genuine interest in the energy sector and its impact on sustainability and customer service.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...