IT & IS Specialist

Key Responsibilities

As an IT & Information Security (IS) Specialist managing critical infrastructure in a scale-up, you will play a pivotal role in ensuring the resilience, security, and performance of our digital and operational systems.

IT Operations & MSP Management 

• Work closely with managed service provider, ensuring tickets, issues, and projects are progressed effectively
• Serve as the escalation point for complex or recurring IT issues
• Maintain oversight of service performance, contracts, and SLAs, ensuring value for money
• Maintain asset register, recommend and manage procurement, and establish replacement schedules

 User Support, Onboarding & Access

• IT onboarding for new joiners, including access approvals, equipment coordination, and system readiness
• Act as secondary support for helpdesk queries where escalation or business context is required
• Ensure a smooth, consistent IT experience for users
• Ensure employees are enrolled into the Usecure security awareness training platform

 Sites, Growth & Integrations

• Coordinate IT setup for new sites, including network installations and local readiness
• Support new entity integrations by working with local users, identifying data for migration, and overseeing IT onboarding
• Act as the local IT contact for Spanish-speaking users, including occasional on-site visits

 Microsoft 365 & Core Systems

• Approve licence purchases and access requests
• Support integrations between Microsoft 365 and key business systems (HRIS, ERP and third-party tools)
• Lead Microsoft 365 tenant consolidation during entity integrations, working with internal stakeholders and external partners

 Cyber Security, Risk & Compliance

• Maintain and evolve information security policies
• Maintain the cyber risk register and follow up on actions
• Track and improve security posture against recognised benchmarks (e.g. CIS Microsoft 365 Foundations)  
• Lead third-party cybersecurity assessments and maintain records for reporting
• Act as point of contact for cyber insurance, including renewals and incident notifications