Italian Service Advisor for US Shipping Company - Paid Relocation To Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for an Italian Service Advisor for a prestigious US Shipping Company, complete with paid relocation to Greece! This is a fantastic chance for individuals who are passionate about customer service and are looking to embark on a new adventure in a beautiful country.

In this role, you will be the primary point of contact for Italian-speaking customers, assisting them with their inquiries related to shipping and logistics.

Key Responsibilities:

• Provide exceptional customer service to Italian-speaking clients via phone, email, and chat regarding shipping inquiries and services.
• Assist customers with tracking shipments, scheduling deliveries, and resolving issues effectively.
• Document all customer interactions and maintain comprehensive records in our CRM system.
• Work closely with logistics teams to ensure smooth operations and customer satisfaction.
• Stay informed about the shipping industry and company policies to provide accurate information.

Qualifications:

• Fluency in Italian (both written and spoken) is required; proficiency in English is a plus.
• Experience in customer service, preferably in shipping or logistics, is advantageous.
• Strong communication and problem-solving skills to address customer inquiries effectively.
• Excellent organizational skills with attention to detail.
• Familiarity with CRM systems and computer applications.
• Willingness to relocate to Greece and immerse yourself in a new culture.
• A customer-centric attitude with a genuine desire to assist clients.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...