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Italian Speaking Customer Service for High-End Coffee Machines - Work In Greece

icon briefcase Tipo de empleo : Tiempo completo
icon remote-alt Remote / Work from Home

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Descripción del trabajo - Italian Speaking Customer Service for High-End Coffee Machines - Work In Greece

Mercier Consultancy MD is excited to offer a unique opportunity for Italian Speaking Customer Service Representatives specializing in High-End Coffee Machines, with the chance to work in beautiful Greece. This role is perfect for individuals who are passionate about premium coffee products and providing exceptional customer support. As a representative, you will assist Italian-speaking customers with inquiries, technical support, and product information related to high-end coffee machines.


Key Responsibilities

  • Respond to customer inquiries regarding high-end coffee machines, including product features, usage, and maintenance, via phone, email, and chat in Italian.
  • Provide technical support and troubleshooting assistance to ensure customers enjoy a premium coffee experience.
  • Assist customers with warranty, repairs, and order processing.
  • Resolve customer complaints professionally and efficiently to maintain high satisfaction levels.
  • Document all interactions accurately in the CRM system for efficient follow-up and record-keeping.
  • Collaborate with internal teams to continuously improve product support and customer service processes.
  • Stay updated on product developments and coffee industry trends to provide knowledgeable assistance.
  • Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
  • Previous experience in customer service, preferably in the electronics or premium appliance sector.
  • Strong communication and interpersonal skills with a focus on delivering excellent customer experiences.
  • Technical aptitude and problem-solving skills related to high-end appliance support.
  • Excellent organizational skills and ability to handle multiple tasks in a fast-paced environment.
  • Familiarity with CRM software and customer support tools is desirable.
  • Willingness to work flexible hours including weekends and holidays as required.
  • Relocation to Greece is required for this position.
  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. 2 Extra Salaries Per Year
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Original job Italian Speaking Customer Service for High-End Coffee Machines - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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