Italian Speaking Customer Service for Tech Company in Greece

Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives for a leading tech company based in Greece. This role is perfect for individuals who are passionate about technology and dedicated to delivering top-notch customer support. As a key member of our team, you will assist customers in navigating their tech-related inquiries, providing assistance in Italian.

Key Responsibilities

• Manage customer inquiries related to tech products and services via phone, email, and chat in Italian.
• Provide accurate information on product features, specifications, and user troubleshooting.
• Assist customers with technical issues, helping them to resolve their problems efficiently.
• Document customer interactions effectively and maintain records in our CRM system.
• Collaborate with technical support teams to address customer complaints and provide solutions.
• Stay informed about the latest technology trends and product updates to enhance the customer experience.

• Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, preferably in the tech industry, is desirable.
• Strong communication skills with a focus on customer satisfaction.
• Good problem-solving abilities and a technical mindset.
• Ability to multitask and manage customer inquiries in a fast-paced environment.
• Familiarity with customer service software and CRM applications is an advantage.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...