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Italian Speaking Customer Support for E-Commerce Platform - Work in Greece

icon briefcase Tipo de empleo : Tiempo completo
icon remote-alt Remote / Work from Home

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Descripción del trabajo - Italian Speaking Customer Support for E-Commerce Platform - Work in Greece

Mercier Consultancy MD is excited to present a wonderful opportunity for Italian Speaking Customer Service Representatives for a thriving E-Commerce Platform, with the opportunity to work in beautiful Greece. This role is tailored for individuals who are passionate about e-commerce and dedicated to providing exceptional customer service support. As a representative, you will assist customers in Italian, guiding them through their online shopping experience and addressing their inquiries.


Key Responsibilities

  • Manage customer inquiries regarding products, orders, shipping details, and returns via phone, email, and chat in Italian.
  • Provide detailed information about product features, pricing, and promotions to enhance the customer shopping experience.
  • Assist customers with order modifications, cancellations, and tracking information.
  • Resolve customer complaints promptly and effectively, ensuring a positive shopping experience.
  • Document all customer interactions and feedback in the CRM system for future reference and follow-up.
  • Collaborate with logistics and fulfillment teams to address any order-related issues and improve service delivery.
  • Stay updated on product offerings and e-commerce trends to provide relevant and timely assistance.
  • Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
  • Previous experience in customer service, especially within the e-commerce or retail sectors.
  • Strong communication skills with a friendly and customer-focused attitude.
  • Ability to address issues and inquiries effectively while demonstrating empathy and understanding.
  • Excellent organizational skills and the capability to handle multiple tasks in a fast-paced environment.
  • Familiarity with e-commerce platforms and customer relationship management (CRM) software is desirable.
  • Willingness to work flexible hours, including weekends and holidays as necessary.
  • Relocation to Greece is required for this position.
  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Original job Italian Speaking Customer Support for E-Commerce Platform - Work in Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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