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Italian-Speaking Customer Experts for Household Electronics - Work In Greece

icon briefcase Tipo de empleo : Tiempo completo
icon remote-alt Remote / Work from Home

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Descripción del trabajo - Italian-Speaking Customer Experts for Household Electronics - Work In Greece

Mercier Consultancy MD is seeking dedicated Italian-Speaking Customer Experts to join our team supporting a leading household electronics company in Greece. The role involves providing outstanding customer support to Italian-speaking clients, assisting them with product inquiries, technical support, and after-sales service.


Key Responsibilities

  • Deliver professional and courteous customer service to Italian-speaking customers via phone, email, and chat regarding household electronic products.
  • Assist customers with troubleshooting, product information, warranty claims, and usage guidance.
  • Maintain accurate documentation of customer interactions and service requests in the CRM system.
  • Coordinate with technical and product teams to resolve customer issues efficiently.
  • Stay informed about the latest product releases, updates, and company policies.
  • Provide feedback to management to improve customer service quality and customer satisfaction.
  • Fluency in Italian (spoken and written) is mandatory; proficiency in English is a plus.
  • Previous experience in customer service or technical support, preferably in the household electronics sector.
  • Excellent communication and interpersonal skills with a customer-focused approach.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Familiarity with CRM systems and digital communication tools.
  • Willingness to relocate and work in Greece.
  • Passion for electronics and strong problem-solving abilities.
  1. Competitive Monthly Salary
  2. Fully Paid Training
  3. Fully Paid Relocation Package
  4. Monthly Performance Bonus
  5. Health Insurance
  6. 2 Extra Salaries Per Year
  7. And Much More...
Original job Italian-Speaking Customer Experts for Household Electronics - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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