Junior Norwegian Customer Support

Key Responsibilities:

• Provide high-quality customer support to Norwegian-speaking clients, handling inquiries via phone, email, and chat.
• Assist customers with various banking-related queries, including account information, transactions, and online banking support.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Ensure compliance with bank policies, security procedures, and data protection regulations.
• Maintain accurate records of customer interactions and solutions provided.
• Escalate complex issues to specialized departments as needed.

Requirements:

• Language Skills: Native Norwegian speaker with B2-C1 proficiency in English.
• Experience: Previous experience in customer support or banking is a plus, but not required.
• Skills:
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team in a hybrid work environment.
  • Good problem-solving abilities and attention to detail.
  • Familiarity with basic banking processes and online banking tools is advantageous.
• Mandatory Requirement: Must pass a clean credit check to be considered for the position.