Kitt Onboarding Specialist

The Hotels Network is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry. Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing. United by the mission to help hotel brands increase direct bookings, we build pioneering technology that enables any hotel to optimize their guests’ booking experience and regain their fair share of online revenue. We believe in what we do. As do thousands of hotels around the globe.

Based at our headquarters in Barcelona as well as in other strategic locations around the globe, The Hotels Network team is made up of over 155 people from 35 different nationalities. To fuel our continued rapid growth, we are looking for a Kitt Onboarding Specialist to join our team based in Barcelona

This is an extraordinary opportunity to join a very ambitious company at a point where your work will have immediate impact on its growth and results. And have fun doing it, too.

Responsibilities:

• Act as the primary point of contact for clients during the onboarding of KITT, THN’s AI-powered guest service agent.
• Lead end-to-end implementation processes, from client kick-off through go-live.
• Coordinate cross-functional teams to ensure a smooth and timely onboarding experience.
• Configure and personalize KITT according to each hotel’s brand, guest journey, and operational requirements.
• Support clients in integrating KITT with their systems (e.g., booking engines, PMS) in collaboration with technical teams.
• Monitor onboarding timelines and proactively address any blockers or dependencies to maintain momentum.
• Gather client feedback and usage data during onboarding to contribute to product improvements and internal best practices.

Requirements:

• 1 - 2 years of experience in Client Onboarding, Implementation, or Project Management—preferably in SaaS, hospitality tech, or AI-driven solutions.
• Proficiency in English (written and spoken); additional languages like Spanish or French are a plus.
• Strong tech knowledge / Eager to learn about software.
• Maintain high levels of client success by delivering exceptional service and fostering satisfaction and speed.
• Proven ability to manage multiple clients and stakeholders simultaneously.

:Soft Skills

• Organized and detail-oriented
• Problem solving skills.
• Customer focused.
• Hands-on attitude and sense of initiative.
• Ability to work well in a fast-paced environment and meet deadlines.
• Team player and fun to work with.
• Adaptability: able to adjust to evolving product features and client needs with a positive attitude.
• Strong interpersonal and communication skills: able to explain complex processes in simple terms.

We offer:

• International environment with over 35 nationalities.
• Nice office in the center of Barcelona.
• Have a real impact on a fast-growing innovative technology company.
• Continuous internal and external training.
• Healthy work life balance with flexible working hours and a remote-friendly work policy.
• Free “puentes” (when Tuesday or Thursday is a bank holiday, THN will give Monday or Friday free).
• "Flexible compensation plan” with Ticket Restaurant, Ticket Transport, Medical Insurance and Bonus for Nursery.
• Access to your accrued salary before the end of the month with Payflow.
• Access to language courses through Preply.
• Exclusive discounts at hotels all around the world.

*THN is a harassment-free, supportive and safe environment to ensure the healthiest and friendliest professional experience fostering diversity at all levels.