Portuguese Speaking Customer Service - Work in Sofia, Bulgaria

Mercier Consultancy MD is excited to offer a wonderful opportunity for Portuguese Speaking Customer Service Representatives, with the chance to work in vibrant Sofia, Bulgaria. This role is ideally suited for individuals who are passionate about delivering high-quality customer service and providing assistance to clients in Portuguese. As a representative, you will engage with customers, helping them navigate their inquiries and enhancing their overall experience.

Key Responsibilities

• Handle customer inquiries related to products and services via phone, email, and chat in Portuguese.
• Provide accurate information on company offerings, policies, and troubleshooting methods.
• Assist customers with account management, order processes, and any issues they may encounter.
• Resolve customer complaints and inquiries promptly to ensure a high level of customer satisfaction.
• Document all interactions and feedback in the CRM system for proper record-keeping.
• Collaborate with internal teams to enhance customer service delivery and address client needs effectively.
• Stay informed about market trends and product updates to offer relevant and helpful solutions.

• Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service is preferred, ideally in a fast-paced environment.
• Strong communication and interpersonal skills with a client-focused mindset.
• Problem-solving abilities and the capacity to handle inquiries effectively.
• Excellent organizational skills and the ability to multitask in a busy setting.
• Familiarity with customer service software and CRM tools is desirable.
• Willingness to work flexible hours, including weekends and holidays as necessary.
• Relocation to Sofia, Bulgaria is required for this position.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...