Spanish Speaking Customer Service for Household Appliances Company in Greece

Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives for a leading Household Appliances Company in Greece. This role is tailored for individuals who are enthusiastic about customer service and household products. As a customer service representative, you will be the first point of contact for Spanish-speaking customers, helping them with their inquiries and ensuring their satisfaction with our products.

Key Responsibilities

• Handle customer inquiries regarding household appliances, including product information, order status, and service support via phone, email, and chat in Spanish.
• Provide accurate information about product features, specifications, and pricing.
• Assist customers with troubleshooting and technical issues related to their appliances.
• Resolve customer complaints effectively and efficiently, ensuring a positive experience.
• Document all customer interactions in the CRM system for accurate follow-up and quality assurance.
• Work collaboratively with technical and product support teams to address customer needs.
• Stay updated on product knowledge and industry trends to offer relevant advice to customers.

• Fluency in Spanish (both written and spoken) is essential; knowledge of Greek or English is a plus.
• Experience in customer service, preferably in the household appliances or retail industry.
• Strong communication skills and a customer-oriented attitude.
• Ability to troubleshoot and resolve customer issues efficiently.
• Excellent multitasking skills and the capacity to thrive in a dynamic environment.
• Familiarity with CRM software and customer service tools is beneficial.
• Willingness to work flexible hours, including evenings and weekends as necessary.

What We Offer:

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...