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Spanish-Speaking Customer Expert for Car Sharing - Work In Greece

icon briefcase Tipo de empleo : Tiempo completo
icon remote-alt Remote / Work from Home

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Descripción del trabajo - Spanish-Speaking Customer Expert for Car Sharing - Work In Greece

Mercier Consultancy MD is seeking a passionate Spanish-Speaking Customer Expert to join our team in Greece, specializing in car sharing services. This role offers a fantastic opportunity to provide dedicated customer support to Spanish-speaking clients within the dynamic and growing shared mobility sector. If you have a customer-focused mindset and enjoy working in a fast-paced environment, this position is for you.


Key Responsibilities

  • Provide exceptional customer service in Spanish via phone, email, and chat for car sharing customers.
  • Assist customers with inquiries related to bookings, vehicle use, payment, and technical support.
  • Handle and resolve customer complaints and issues efficiently to ensure customer satisfaction.
  • Maintain accurate documentation of customer interactions and update the CRM system accordingly.
  • Work collaboratively with internal teams to improve customer experience and service delivery.
  • Stay informed about car sharing products, policies, and industry trends to offer accurate information.
  • Fluency in Spanish (both written and spoken) is essential; English proficiency is advantageous.
  • Experience in customer service, preferably within mobility, transport, or car sharing industries.
  • Excellent communication and interpersonal skills with a client-focused approach.
  • Ability to handle multiple tasks efficiently in a fast-paced and dynamic environment.
  • Familiarity with CRM systems and digital communication platforms is preferred.
  • Strong problem-solving skills with attention to detail.
  • Flexible, proactive, and able to work independently and as part of a team.
  1. Competitive Monthly Salary
  2. Fully Paid Training
  3. Fully Paid Relocation Package
  4. Monthly Performance Bonus
  5. Health Insurance
  6. 2 Extra Salaries Per Year
  7. And Much More...
Original job Spanish-Speaking Customer Expert for Car Sharing - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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