Support Agent - US East

We're Hiring: Support Agent – SSI US East (Remote, Full-Time | Based in Madrid)
📍 Remote from Madrid | Flexible 8-hour shift + 1-hour break (5 days/week)

Are you fluent in English? Do you enjoy structured work, cross-functional collaboration and solving operational puzzles? We’re looking for a Support Agent to join our SSI team—working behind the scenes to bring magical experiences to life across the US region.

💡 What You'll Do

As a Support Agent, you’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks:

🤝 Internal & Cross-Team Support

• Keep internal tools (Jira, Slack, Airtable) updated and organized


• Coordinate with Producers and Project Managers on day-to-day needs


• Assist in maintaining visibility across tasks, deadlines and project progress
  

🧩 Operational & Administrative Support:

• Assist with event setup and quality checks using internal tools


• Perform back office updates and ensure information is accurate and consistent


• Support invoicing processes and coordinate with the Finance team


• Help with venue research and initial outreach


• Contribute to budget tracking and cost allocation


• Prepare and manage contracts
  

You'll work closely with our team spread across US, Madrid and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

✅ What You Bring

• You live in Madrid and are legally eligible to work here


• You speak English fluently. Spanish is a plus!


• Experience in structured operations, support or admin roles


• Strong attention to detail, process orientation and follow-through


• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)


• A team-first mindset, clear communicator and proactive problem-solver


• Ability to juggle tasks and priorities in a fast-paced environment


• Bonus: Familiarity with events, production or the music industry 🎶
  

🌟 Why Join Us?

• Work remotely with a flexible schedule


• Join a collaborative, international and fast-paced team


• Help shape the backstage of magical scalable experiences


• Learn about event production, internal workflows and scalable operations


• Room to grow and take on new challenges as the team evolves
  
  

We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Madrid.

#LI-Fulltime #LI-Remote