Remote Support Engineer - (French-speaking) - Onsite- HD01

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as a Remote Support Engineer in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. 

Career growth and personal development 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

What you will do in this role  

As a Remote Support Engineer on our team, you will: 

• Provide expert support on industrial 3D printers 
• Remotely resolve hardware and/or software technical issues and application problems for our customers 
• Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely 
• Keep customers informed of the status of their case 
• Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting 
• Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization 
• Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement 
• Assist Field Service Engineers during onsite troubleshooting in case of need