Remote Support Engineer (German) Hybrid HD01

Empresa : Concentrix Spain

Tipo de empleo : Tiempo completo

Barcelona

Número de solicitantes

000+

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Descripción del trabajo - Remote Support Engineer (German) Hybrid HD01

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Remote Support Engineer in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

What you will do in this role

As a Remote Support Engineer on our team, you will:

- Provide expert support on industrial 3D printers

- Remotely resolve hardware and/or software technical issues and application problems for our customers

- Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely

- Keep customers informed of the status of their case

- Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting

- Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization

- Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement

- Assist Field Service Engineers during onsite troubleshooting in case of need

Original job Remote Support Engineer (German) Hybrid HD01 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Remote Support Engineer (German) Hybrid HD01

Descripción del trabajo - Remote Support Engineer (German) Hybrid HD01

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