Technical Support Advisor

Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Technical Support Advisor to join their teams in A Coruña.

• Position: Technical Support Advisor
• Location: On-site in Galicia, or Remote from mainland Spain
• Employment type: Full-time
• Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Communicate effectively with customers, providing clear and professional support.
• Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.
• Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.
• Apply logical and critical thinking to analyze problems and identify effective solutions.
• Collaborate with internal teams to escalate and resolve complex technical issues when needed.

REQUIREMENTS:

• Native or fluent-level proficiency in English (ie C1), plus working knowledge of at least one of the following languages: Italian, Polish, Spanish, or Portuguese (C1).
• Education or hands-on experience in IT, particularly in areas such as cloud technologies, productivity software (e.g., Office suite, Outlook, OneDrive, Exchange, SharePoint, Lync Server), or Windows operating systems.
• Strong communication and interpersonal skills, with the ability to convey technical information clearly and empathetically.
• Demonstrated critical thinking and problem-solving abilities in technical or customer service environments.

OFFER:

• Full-time (39 hours) contract, Monday to Friday
• Dynamic and multicultural work environment.
• Strong focus on work-life balance.
• Comprehensive training on the product, advanced technologies, and in-demand skills in the market.
• Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.
• Guidance and tools to reach career potential