Descripción del trabajo - Vendor Support Manager - Portugal & Spain (m/f/d)
In this role as Vendor Support Manager, you will be working with a dynamic and international team that’s primarily focused on supporting our Vendors. Your main responsibilities will include but are not limited to the following:
Helping new vendors to onboard to our marketplace primarily in Portugal and Spain (and also other countries).
Support vendors on integrating via EDI, API or other interfaces to our system
Driving results in a cross-functional environment
Support monitoring the delivery performance of vendors that are already live in our marketplace
Serving as the first point of contact for vendor service escalations
Contributing to the definition and design of tools, standard operating procedures and processes.
Team spirit and strong service & problem-solving mindset.
Excellent time-management skills and the ability to work independently.
Excellent written & verbal communication skills.
Good knowledge of Microsoft Office, especially Excel.
Tech-savvy, interested in learning more.
Strong and proven relationship management skills.
Fluent/Native level communication skills in Portuguese, Spanish and English (essential).
Any additional European languages would be beneficial.
Innovative product and exciting career opportunities in an agile environment with a start-up mentality
A diverse and vibrant international environment of 70+ different nationalities
Flexible hybrid working set up.
Full support from METRO Group – our mother company
Health and wellbeing support
Language courses subsidy for professional growth
Attractive referral program
Team events, MeetUps, and TechTalks
And much more
Please apply with the English version of your CV .
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