Reservations & Guest Experience Coordinator en Trabajos En Hom Select Group en Madrid

Descripción del trabajo - Reservations & Guest Experience Coordinator

Tus funciones:

As a Reservations & Guest Experience Coordinator, you will play a key role in enhancing operational excellence, supporting strategic accounts, and driving guest satisfaction. Your responsibilities will include:

Leading the implementation of commercial strategies defined by Management to optimize profitability and occupancy for different clusters and property owners.
Participating in onboarding and training new team members by sharing knowledge and best practices.
Supporting decision-making processes and contributing to the commercial strategy of the department.
Evaluating and monitoring underperforming properties, supporting KAMs with actionable feedback and improvement plans.
Supporting KAMs in reviewing cluster performance and proposing actions to maximize results.
Acting as the backup for the Reservations Manager, ensuring business continuity in their absence.
Actively participating in the company’s digital transformation by promoting the use of CRM and PMS tools.

Tu perfil

Strong knowledge of internal processes and departmental standards.
Excellent communication and interpersonal skills.
Leadership capabilities and a proactive attitude.
Highly organized and capable of managing multiple tasks simultaneously.
Team-oriented mindset and ability to work effectively across departments.
Bachelor's degree in Business, Hospitality, or a related field (preferred).
Proficient level of English (C1+).
Minimum of 3 years of experience in the hospitality or property management sector.

¿Por qué nosotros?

A charming office in the center of Madrid.
An international work environment; we have more than 18 nationalities!
On your birthday, we offer you a half day off.
Culture of ownership, innovation, training and feedback.
Flexible and dynamic work environment.
Free Drinks: we always provide tea and coffee.
After-work events and an amazing internal culture.
Internal growth opportunities.
Discounts at partner stores.
Discounts on our properties for your family and you.

¿Quiénes somos?

En Homeclub, gestionamos más de 1.500 apartamentos completamente equipados, decorados profesionalmente y diseñados pensando en la comodidad y el estilo de vida de nuestros clientes. Comenzamos en España y actualmente estamos expandiéndonos a Estados Unidos y Latinoamérica.

Creemos en un mundo lleno de posibilidades, donde la ubicación es flexible y la vivienda no limita tus opciones. Únete a nosotros y forma parte de nuestra misión de redefinir el mercado de alquiler, llevando nuestra visión desde Madrid al resto del mundo.

Nuestra cultura

Somos un equipo diverso y dinámico de más de 18 nacionalidades, unidos por una misma visión: transformar el mercado global de alquiler.

En Homeclub, promovemos una cultura que valora el aprendizaje continuo y el crecimiento personal, empoderando a cada miembro del equipo para que comparta nuevas ideas y asuma el control de su desarrollo profesional.

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Sobre la empresa

Trabajos En Hom Select Group

¿Quiénes somos? En Homeclub , gestionamos más de 1.500 apartamentos completamente equipados, decorados profesionalmente y diseñados pensando en la comodidad y el estilo de vida de nuestros clientes. Comenzamos en España y actualmente estamos expandiéndonos a Estados Unidos y Latinoamérica. Creemos e...