Sales Assistant - Full Time (40H) - Madrid (M/F)

I’ve had the joy of building Sezane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.

To tell the story of Sezane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.

Sezane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day. 

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are looking for the talent of a Full time Sales Assistant (M/F) to join our retail teams, on a full time contract from August in our Apartment in Madrid.

Reporting to the Store Director, your main responsibilities will be:

Delivering a unique customer experience:

• Make the customer the priority of the apartment to ensure optimal customer service ;
• Embody the Sezane spirit and style through impeccable presentation (grooming standards) ;
• Welcome your customers with generosity and empathy to offer them the best possible experience ;
• Consider the personality of your Customers to identify their desires ;
• Introduce the Brand and our different universes/products ;
• Be an ambassador for the Brand's omnichannel approach (apartment and web) ;
• Show curiosity and develop an in-depth knowledge of the Brand and products ;
• Be proactive in suggesting specific actions to make the customer experience memorable and unique ;
• Handle complaints and customer dissatisfaction to satisfy and retain our customers ;
• Know our CSR policy to respond to customers.

Ensuring the Brand image:

• Know the basic rules of Sezane merchandising ;
• Check product labeling on the floor ;
• Participate in merchandising implementation and ensure its follow-up ;
• Offer customers an exciting and inspiring shopping experience ;
• Monitor and maintain the commercial level of the point of sale ;
• Have a fashion culture to be able to make suggestions.

Ensuring smooth Operations:

• Apply Sezane policies, standards, and procedures ;
• Process transactions and respect procedures related to operations ;
• Perform specific process treatments (returns, exchanges, reservations) ;
• Participate in defining the necessary staff to meet customer expectations ;
• Ensure proper inventory management.

Having team spirit:

• Be a team player, participate in all ancillary tasks ;
• Participate in creating a positive and harmonious environment to create group synergy ;
• Relay the brand's commitments.

• You have previous successful experience in ready-to-wear, hospitality, restaurants, sales, events... or not yet, but are driven by customer relations ?

• You have a sense of service, excellent presentation skills, and a strong sensitivity to fashion ;
• You have team spirit, the desire to share and develop your skills in an agile and galvanizing environment ;
• You don't like to be bored because you have boundless energy ?

Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.

Do you recognize yourself in this description and wish to join the Sezane adventure?

Then wait no longer!