Sales Manager

About the role

At the forefront of CHANEL’s relationship with its clients, the Fashion Sales Manager plays a key role in driving business performance, elevating the client experience and developing a team of Fashion Advisors.

Combining strong business acumen, people leadership and a deep understanding of the brand, the Sales Manager contributes to delivering CHANEL’s vision within the boutique, ensuring excellence in every client interaction and team dynamic.

What impact you can create at CHANEL

• Contribute to the business performance by monitoring boutique results, analysing key indicators and identifying opportunities to enhance outcomes
• Support the execution of the Maison’s strategy and commercial priorities, ensuring alignment and consistency within the boutique
• Engage actively in the development of the team, providing regular feedback and supporting individual growth through continuous coaching
• Conduct meaningful and forward-looking development conversations, helping team members build on their strengths and identify areas for progression
• Translate business objectives into clear individual goals, fostering a strong sense of ownership and accountability across the team
• Proactively address performance-related topics when needed, maintaining a constructive and solution-oriented approach in all situations
• Lead by example on the boutique floor, delivering a highly personalised and memorable client experience
• Act as a CHANEL ambassador, embodying the values of the House and contributing to an aspirational and inspiring environment
• Support the development of long-term client relationships, encouraging a personalised and consistent clienteling approach
• Contribute to a positive and cohesive team dynamic, promoting collaboration, trust and collective spirit

Profile

• Relevant experience in luxury retail, ideally within Fashion
• Strong sensitivity to client experience and service excellence
• Ability to analyse performance and contribute to business development
• Demonstrated ability and motivation to support team development and engagement
• Confidence in navigating a variety of situations with professionalism and adaptability
• Strong interpersonal and communication skills
• High level of engagement, sense of responsibility and team spirit
• Fluent in Spanish and English; additional languages are a plus

You are energised by…

• Being present on the boutique floor, engaging with clients and teams to create meaningful and personalised experiences
• Contributing to the collective success of the boutique, combining business awareness with a collaborative mindset
• Supporting the growth of others, taking an active role in developing talent and encouraging continuous progression
• Building strong and authentic relationships, both with clients and within the team
• Working in a dynamic and demanding environment, where attention to detail and adaptability are key
• Contributing to an environment of excellence, trust and mutual respect
• Embodying CHANEL’s values and bringing them to life through everyday interactions