Sales Operations Specialist — Junior

Location: Barcelona (Hybrid) · Type: Full-time

Get to know us

Started in 2016, Frekuent is now the all-in-one payment and loyalty platform for unattended environments — 500+ clients, 100M+ transactions a year, 2.5M+ users across Spain, France, Italy, Portugal, and Singapore. We turn one-time buyers into lifetime clients with cashless, contactless, effortless payments: less friction, more reasons to come back.

2026 has been our biggest year yet — we've hyperscaled from 40 to 100+ people, with more hires on the way, and closed a €6M funding round to fuel what's next.

And we're just getting started — our goal is to become the default payment and loyalty layer behind every unattended transaction, everywhere.

Curious? Check us out at www.frekuent.com.

Why this role exists

As our SMB sales & account management team keeps growing, the back office needs someone dedicated to keeping it running — onboarding, CRM, documentation, tickets, and the day-to-day coordination between clients and internal teams — so the Team Lead and front-line reps can stay focused on selling and managing accounts.

This is a first-role-in-sales kind of seat. You don't need to have done this before: you'll ramp up with close guidance from your Team Lead, learn how sales, operations and payments fit together from the inside, and build the foundations for a career in sales ops.

What you'll actually do

• Support customer onboarding and activation — preparing contracts, documentation and data collection alongside your Team Lead
• Coordinate installations and follow-ups so new clients go live smoothly
• Keep CRM data clean, consistent and up to date across the pipeline
• Help Account Managers and Account Executives with day-to-day account requests
• Log and track incidents, escalate to the right team, and keep clients updated as issues get resolved
• Support billing adjustments and subscription changes under supervision
• Keep dashboards and reports current so the team always has visibility
• Help maintain playbooks, templates and internal documentation, flagging bottlenecks or recurring issues as you spot them

What you bring

• 0–2 years of experience in sales ops, support, admin or a similar role — internships count, and we're just as interested in the right mindset as the résumé
• Organized and structured, with a natural instinct for process rather than just tasks
• Comfortable with spreadsheets; no prior CRM experience required, but you pick up new tools fast
• Strong attention to detail and a problem-solving streak
• Clear communicator, comfortable flagging issues or ideas to your Team Lead rather than sitting on them
• Fluent in Spanish or English, with at least an intermediate level in the other (written and spoken)
• Takes ownership of what's assigned to you and follows it through to the end

Bonus points if you...

• Have some hands-on exposure to a CRM (Salesforce, HubSpot or similar)
• Have supported a sales or account management team before, even as an internship
• Are comfortable using AI tools to speed up repetitive admin work
• Have brushed up against sales funnels involving KYC, installations or product customization

How we work

• Fast, autonomous, low-bureaucracy.
• We measure output, not hours in a chair.
• Resilience means iterating until it works — not giving up early.

What's In It For You

A hybrid model that works – Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2.

⏰ Flexible schedule – because we trust you to own your time and your outcomes.

Meal vouchers – Enjoy a monthly support of meal vouchers to make your workdays tastier.

Health & wellness – private health insurance and discounted gym memberships to keep both body and mind in top shape.

Learning & development – English classes and role-specific training, because your growth is part of our journey.

23 days of paid time off – plus local holidays, because great ideas need space to rest.

A dynamic, fast-growing environment – where each day is unique and every idea counts.

A collaborative mindset – surrounded by people who genuinely enjoy building together.

Regular afterwork & teambuilding events – activities to relax, connect, and strengthen team bonds.

If you're ready to jump into an exciting environment and make a real difference, this is the place for you.

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