Sales Representative - Booking Website

We are looking for enthusiastic and sales-driven Inbound and Outbound Sales Call Center Agent to join our dynamic team.

Your primary goal is to close sales by assisting customers with completing their hotel bookings while providing exceptional service and a seamless experience.

Your responsibilities will include:

• Answer inbound calls from customers inquiring about hotel availability, pricing, or booking details.
• Provide accurate information about hotels, locations, and amenities, and assist customers in finding the best hotel options based on their preferences.
• Close sales by finalizing hotel reservations during the call, ensuring all steps are completed smoothly.
• Handle payment processing and confirm bookings in the system, providing customers with confirmation numbers and booking details.
• Upsell additional services, such as hotel upgrades, premium packages, or extras like breakfast and parking
• Make outbound calls to follow up with customers who started but did not complete their hotel bookings on the website.
• Offer assistance and alternative hotels if the customer is unsure or hesitant about completing their booking.
• Call customers who encountered booking errors (e.g., hotel unavailability) and present alternative hotel options that fit their needs and budget.
• Rebook customers who faced errors by suggesting other available properties, upselling them on upgraded options or special offers where possible.

Qualifications and Skills:

• Proven experience in sales, customer service, or call center environment (preferably in the travel or hospitality industry).
• Strong sales skills with a focus on closing deals and upselling additional services.
• Excellent communication skills, with a pleasant and professional phone demeanor.
• Ability to work efficiently in a fast-paced environment and handle multiple calls.
• Good problem-solving skills, especially in handling booking errors and offering solutions.
• Fluency in English and Spanish.
• Schedule availability

Join us and enjoy:

• Competitive base salary and weekly incentives to reward your dedication and performance.
• An excellent work environment where your skills are valued and nurtured.
• Comprehensive law benefits including IMSS, Infonavit, and Fonacot, ensuring your well-being and security.

Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment!

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.