SC Manager

MISSIONS

SITE ADMINISTRATOR

Standard operations & procedures

• Manages the center routines / general assemblies / administrative agenda of the site & the relationships with partners/providers


• Manages and ensures the compliance regarding : Maintenance / security & safety / Implement KLP Standards and local regulations, with the support of our internal tools


• Set-ups and pilots the center budget, propose improvement of the asset with a continuous look Opexand capex improvement : Guarantee the respect of the procurement policy.


• Guarantees that Klepierre’slevel of commitment (as per defined leasing contract) is met and up to date


• Implements procedures for the effective management of Centre’s Suppliers in accordance with the contracts

BUSINESS DEVELOPER

Asset value empowerment

• Animates and monitor dashboards and KPI’s to improve SC performance


• Manages customers & retailers' satisfaction : Demonstrates and promotes a ‘Service Mindset’ culture


• Is involved in Mall income development: Takes initiative, on local Business : Target, prospection and business growth ( + Support leasing in scouting local brands/retailers).


• Is proactive to test & develop new services aiming at increasing the center’s level attractivity (parking, e-services, innovation…)


• Is aware of and reports relevant competition information and shopper trends to maximize on growth opportunities and overcome potential business pressures

ANIMATOR

Community Animation in and outside the SC

• Promotes exchanges and synergies to intensify collaboration with retailers


• Works with Head office teams (marketing, SC Management, CSR…) to enhance attractivity of the SC


• Animates local community of customers / using the methods and tools provided: Customer satisfaction tools


• Is oriented in a customer thinking approach (BtoBtoC)

AMBASSADOR

SC and company values representation

• Maintains constructive dialogue with local public authorities, ensuring that Klepierre is well inserted in the local economic environment (including Police, Fire Brigade and Hospital)


• Develops strategies to promote CSR strategy locally, suggesting partnerships aiming at promoting local employment / insertion of local communities (egState, municipality, public services, associations, etc.)

MANAGER

Teams and providers management

• Coordinates current activities of the shopping center and delegating actions


• Supports the development of Klepierre teams to grow skills and competencies


• Performs the annual individual performance review


• Manages providers and external teams