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School Secretary and Receptionist

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Descripción del trabajo - School Secretary and Receptionist


Description



Position at Colegios Laude SL

















School Secretary  

Purpose of the Role  

The School Secretary plays a vital role in ensuring the smooth and efficient daily operations of the school. As  

the first point of contact for families, staff, and visitors, this role is central to delivering a warm, professional,  

and efficient front office experience. The secretary ensures key administrative functions are managed with  

care, accuracy, and discretion, supporting school-wide communications, student data systems, and event  

coordination.  

Reporting To:  

Head of Marketing  

ISP Principles  

Begin with our children and students. Our children and students are at the heart of what we do.  

Simply, their success is our success. Wellbeing and safety are both essential for learners and learning.  

Therefore, we are consistent in identifying potential Safeguarding and Health & Safety issues and  

acting and following up on all concerns appropriately.  

Treat everyone with care and respect. We look after one another, embrace similarities and  

differences and promote the well-being of self and others.  

Operate effectively. We focus relentlessly on the things that are most important and will make the  

most difference. We apply school policies and procedures and embody the shared ideas of our  

community.  

Are financially responsible. We make financial choices carefully based on the needs of the children,  

students and our schools.  

Learn continuously. Getting better is what drives us. We positively engage with personal and  

professional development and school improvement.  

Key Areas of Responsibility:  

1. Front Office & Client Service  


Serve as the first point of contact for visitors, students, and parents, ensuring a warm, professional  

welcome.  



Answer and manage phone calls, emails, and general inquiries in a timely and professional manner.  

Maintain the reception area to a high standard of presentation and ensure all displays and information  

are current.  




Administer and monitor access for external visitors, issue visitor lanyards, and uphold safeguarding  

procedures.  

Support school events by coordinating guest sign-ins, liaising with staff, and assisting with  

front-of-house logistics.  

Issue security access keys to authorised visitors.  

2. Student Information Systems & Records  



Maintain and update student records, attendance, and class assignments using iSAMS  

Monitor daily attendance and follow up on absences.  










Generate reports from iSAMS as requested by leadership.  

Update parent communication details in the system and assist with school-wide communications.  

Maintain accurate pupil lists and manage updates during transitions or new academic years.  

Assist with student house lists and data for school systems (e.g., Buddy app).  

3. Academic Administration  





Prepare and issue academic certificates, diplomas, and transcripts across the school.  

Support celebration events and graduation ceremonies with required documentation.  

Assist with school reports, visa certificates, and past student requests.  

Coordinate delivery of the yearbook and maintain related records.  

4. School Resources & Materials  





Manage stationery orders for the Secondary School and distribute supplies as needed.  

Process classroom and office supply purchases (including Amazon orders).  

Receive, track, and distribute incoming deliveries, mail, and parcels.  

Maintain the school’s documentary archive in line with organisational standards.  

5. Uniforms, Lunches & Transport  






Manage uniform distribution and coordinate returns with families.  

Issue lunch cards and record payments for daily lunch and bus services.  

Update pupil lunch and transport information in school systems.  

Liaise with catering providers regarding special dietary needs and pupil lists.  

Support bus communication through the transport app and notify relevant staff.  

6. Administrative Support & Procurement  



Provide administrative and secretarial support to the Head of Marketing and School Leadership as  

required.  

Place orders for school materials, supplies, or services as directed by school leaders or the Head of  

Marketing (e.g., promotional materials, event items, office supplies).  

Coordinate logistics for orders and deliveries; ensure timely follow-up and receipt of goods.  

Support logistical arrangements such as booking taxis, liaising with suppliers, or coordinating catering.  

Assist with documentation, printing, filing, and other admin tasks for leadership and marketing  

initiatives.  




The above details are not exhaustive and the postholder may be required to undertake tasks, roles and  

responsibilities as may reasonably be assigned to him/her by the Senior Leadership team.  

Experience & Skills  

Qualifications and Experience  






Good level of English (written and spoken), proficiency in Spanish  

Legal right to work in Spain.  

Proven administrative or secretarial experience, preferably in an educational environment.  

Proficiency in school management systems (e.g., iSAMS) and Microsoft Office Suite.  

Experience handling customer service and multitasking in a dynamic setting.  

Skills and Attributes  







Excellent interpersonal and communication skills.  






Strong organisational skills and attention to detail.  

Ability to manage multiple tasks calmly and efficiently under pressure.  

Discretion and ability to manage confidential information.  

Friendly, proactive, and team-oriented approach.  

Commitment to the values, ethos, and safeguarding responsibilities of the school.  

Working Conditions and Employment Benefits  



Based on-site with daily interaction with students, staff, and parents.  

Hours: Monday to Thursday, 8:30 a.m. – 5:00 p.m., Fridays 8:30 a.m. – 4:00 p.m. (may vary slightly for  

events). Flexibility may occasionally be required to support school events or activities outside regular  

hours.  



Annual Leave: Full-time employees are entitled 36 days per academic year, in line with the school’s  

policy.  

Free Tuition for School-Age Children: Eligible full-time permanent employees may avail themselves of  

the benefit of free tuition for their school-age children, provided that the child successfully gains  

admission to the school. (subject to admission).  



Free School Lunches: Provided daily to all staff.  

Healthcare: Access to a private healthcare plan at a flat rate, including family coverage which comes  

with a tax advantage.  


Professional Development: Ongoing training and development opportunities available.  

ISP Commitment to Safeguarding Principles  

Lady Elizabeth and ISP is committed to safeguarding and promoting the welfare of children and young people  

and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate  

vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’  

employment history.  

ISP Commitment to Diversity, Equity, Inclusion, and Belonging  

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining  

high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age,  

disability status, neurodivergence, socio-economic background or other demographic characteristics.  

Candidates who share our vision and principles and are interested in contributing to the success of ISP through  

this role are strongly encouraged to apply.  




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