Senior Client Advisor - Outlet Las Rozas Madrid

Founded in 1985, Dolce&Gabbana is one of the leading luxury and fashion brands in the world. Its founders, Domenico Dolce and Stefano Gabbana, have always been the creative and stylistic source of all of the brand’s activities, as well as the drivers behind the development strategies. As the ultimate expression of Italianness, the Group creates, produces and distributes apparel, leather goods, footwear, accessories, fragrances and cosmetics, watches and fine jewelry and its one-of-a-kind Alta Moda creations. It is also present in the segments of Lifestyle and furnishing collaborations.

Dolce&Gabbana offers an exceptional career opportunity as Senior Client Advisor based in La Roca Village in Barcelona.
The successful candidate will act as Brand Ambassador, delivering an outstanding client experience and building strong, long-term customer relationships.

Job description

The selected candidate will report directly to the Store Management team and will be responsible for driving sales performance while ensuring excellence in customer service, in line with the brand’s standards and values.

Key responsibilities

• Promote and sell products by identifying and understanding the needs of an international clientele
• Deliver an exceptional client experience, fostering long-term relationships and customer loyalty
• Act as Brand Ambassador, embodying and conveying the brand values and vision
• Maintain store standards in line with company guidelines and visual merchandising directives
• Demonstrate strong product knowledge and effectively communicate company projects and collections
• Contribute to team performance by supporting colleagues and sharing best practices

Requirements

• Minimum 5 years of experience in luxury retail
• Fluency in Russian, Spanish and English; additional languages are a plus
• Strong client focus with excellent presentation, interpersonal and communication skills
• Proven sales abilities and professional selling techniques
• Positive attitude, self-motivation and goal-oriented mindset
• Strong team player with a collaborative approach

Offer

Contract type: Permanent contract

Working hours: Full-time

Applicable Collective Agreement: Convenio Colectivo del Comercio

Indicative salary: starting from €24.000

Benefits: Meal vouchers, company benefits in line with internal policy