Senior Congress & Client Manager

We are seeking a Senior Account Manager with a strong background in professional congress organization (PCO), association management, or related event and conference services. In this role, you will be responsible for cultivating and sustaining strong client relationships through consistent, dedicated support and service. Additionally, you will oversee the management of the core account team, which includes the Project Manager and Program Manager. 

• Develop long-term relationships with Kenes clients, actively contributing to the growth and promotion of their businesses.
• Partner with clients, offering strategic insights and generating actionable recommendations for achieving business goals, seamless execution, and implementation.
• Responsible for direct management and professional/personal development and satisfaction of team members.
• Lead and empower the team through effective development strategies.
• Work closely with clients to understand their business needs; present creative, practical solutions to enhance business outcomes.
• Overall accountability for congress budgets.
• Achieve targets and maximize profits for all stakeholders.
• Effectively communicate client messages, requests, and goals to the internal team, on a regular basis.
• Participate in client meetings and collaborate with CRMs to develop and enhance partnerships.
• Coordinate with various Kenes departments to address client issues and problems, striving to always improve the level of service.
• Design and produce documents and presentations for clients; clearly communicate client ROI.
• Recognize potential problems early and initiate/apply problem-solving processes in a timely manner.
• Demonstrate comprehensive knowledge and accountability for all congress/client-related matters.
• Responsible for the delivery and quality of work produced by the team.
• The role involves regular travel: including event attendance, client meetings, and venue sourcing.

• Excellent written and verbal communication skills in English (native or near-native level);
•  Experience in the events/ conferences industries.
• Strategic thinker with a consultative approach and a strong client orientation.
• Proven experience in building, managing, and expanding client relationships.
• Bachelor’s degree in Business Administration or a related field
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word); familiarity with CRM systems
• Demonstrated ability to manage large budgets (over €1 million) – advantage.
• Experience managing direct reports and leading teams – advantage.
• knowledge of other European languages – advantage.

• Real opportunities for professional development in a leading international company
• Friendly team culture that promotes initial and continual professional education and team collaboration
• Hybrid model & Flexible working hours
• Extra remote working days / weeks
• Flexible remuneration: food, transportation, daycare
• Easy access by public transport (really close by a metro stop)
• Regular team events
• Refer a friend program