Senior Genesys Cloud Engineer Architect & Integrations

Spain – Hybrid (Madrid, Málaga, Barcelona, Logroño) / Remote (rest of Spain)
Competitive salary (aligned with experience)
Full-time
English: B2+
International project

About the Role

We are looking for a Senior Genesys Cloud Engineer with strong hands-on experience designing Architect flows and building API-based integrations.

This is a technical role focused on routing logic, automation, and real-time integrations within a modern cloud contact center platform. You will work closely with Product, Architecture, and Engineering teams to deliver scalable and high-performance customer experience solutions.

If you enjoy solving complex routing challenges and building integrations that operate at scale, this role is for you.

Work Model

• Hybrid for candidates located in Madrid, Málaga, Barcelona, or Logroño.
• Fully remote for candidates based elsewhere in Spain.

Key Responsibilities

• Design and maintain complex Genesys Cloud Architect flows.
• Implement advanced routing logic (skills-based routing, queues, fallbacks).
• Build and support integrations using Genesys Cloud APIs and Data Actions.
• Implement and optimize configurations for voice and digital channels.
• Design and maintain REST-based integrations with external systems.
• Troubleshoot performance issues and ensure platform stability.
• Contribute to automation and continuous improvement initiatives.

Must-Have Requirements

• 3+ years of hands-on experience with Genesys Cloud.
• Strong experience with Architect flows and routing configuration.
• Experience integrating systems via Genesys Cloud APIs and REST services.
• Solid understanding of cloud environments and security basics.
• Programming/scripting knowledge (JavaScript, Python, or similar).
• Experience troubleshooting and optimizing contact center environments.
• English level B2 or higher.

Nice to Have

• Experience leading technical initiatives or workstreams.
• Experience with event-driven integrations (EventBridge or similar).
• Exposure to CRM systems (e.g., MS Dynamics).
• Knowledge of AWS services.
• Genesys Cloud or cloud provider certifications.

What We Offer

• International project environment.
• Flexible hybrid/remote model within Spain.
• Opportunity to work on a scalable cloud contact center platform.
• Competitive salary aligned with experience.
• Collaborative and innovation-driven team culture.