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Senior Genesys Cloud Engineer Architect & Integrations

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Descripción del trabajo - Senior Genesys Cloud Engineer Architect & Integrations

Spain – Hybrid (Madrid, Málaga, Barcelona, Logroño) / Remote (rest of Spain)
Competitive salary (aligned with experience)
Full-time
English: B2+
International project

About the Role

We are looking for a Senior Genesys Cloud Engineer with strong hands-on experience designing Architect flows and building API-based integrations.

This is a technical role focused on routing logic, automation, and real-time integrations within a modern cloud contact center platform. You will work closely with Product, Architecture, and Engineering teams to deliver scalable and high-performance customer experience solutions.

If you enjoy solving complex routing challenges and building integrations that operate at scale, this role is for you.

Work Model

  • Hybrid for candidates located in Madrid, Málaga, Barcelona, or Logroño.
  • Fully remote for candidates based elsewhere in Spain.

Key Responsibilities

  • Design and maintain complex Genesys Cloud Architect flows.
  • Implement advanced routing logic (skills-based routing, queues, fallbacks).
  • Build and support integrations using Genesys Cloud APIs and Data Actions.
  • Implement and optimize configurations for voice and digital channels.
  • Design and maintain REST-based integrations with external systems.
  • Troubleshoot performance issues and ensure platform stability.
  • Contribute to automation and continuous improvement initiatives.

Must-Have Requirements

  • 3+ years of hands-on experience with Genesys Cloud.
  • Strong experience with Architect flows and routing configuration.
  • Experience integrating systems via Genesys Cloud APIs and REST services.
  • Solid understanding of cloud environments and security basics.
  • Programming/scripting knowledge (JavaScript, Python, or similar).
  • Experience troubleshooting and optimizing contact center environments.
  • English level B2 or higher.

Nice to Have

  • Experience leading technical initiatives or workstreams.
  • Experience with event-driven integrations (EventBridge or similar).
  • Exposure to CRM systems (e.g., MS Dynamics).
  • Knowledge of AWS services.
  • Genesys Cloud or cloud provider certifications.

What We Offer

  • International project environment.
  • Flexible hybrid/remote model within Spain.
  • Opportunity to work on a scalable cloud contact center platform.
  • Competitive salary aligned with experience.
  • Collaborative and innovation-driven team culture.
Original job Senior Genesys Cloud Engineer Architect & Integrations posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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