Senior HR Ops Analytics Specialist

As a Senior HR Operations Analytics Specialist, you will drive data-informed decision-making across global HR Operations, supporting performance optimization across our Shared Service Centers. You will analyze service performance, uncover trends, and deliver actionable insights that enhance service quality, efficiency, and employee experience.
In return for your strong analytical mindset and passion for data storytelling, you will join a collaborative, international environment where your work has a direct impact on operational performance and employee experience, while offering opportunities to grow and develop your career.

More about the role:

• Monitor and analyze HR Operations performance globally, including service quality, efficiency, and customer experience 


• Identify trends, risks, and improvement opportunities across regional Shared Service Centers 


• Define and continuously improve KPIs and performance metrics 


• Design, build, and maintain dashboards in ServiceNow and Power BI 


• Ensure data accuracy, consistency, and reliability across reporting sources 


• Deliver clear insights and data storytelling through reports, dashboards, and presentations 

More about you:

• University degree in Business Administration, HR, Analytics, Information Systems, or a related field 


• 3–5 years of experience in analytics, ideally within HR or service operations in a global environment 


• Proven experience with data visualization and dashboard tools (e.g., ServiceNow, Power BI) 


• Strong analytical skills with the ability to translate data into actionable insights


• Solid understanding of service performance metrics and KPI frameworks 


• Familiarity with AI-driven or automation use cases in analytics (e.g., predictive insights, process optimization)


• Proficiency in English (written and spoken); additional languages are a plus 

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.

We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.