Senior Support Engineer Hybrid (Spain)

About Parsec 

Parsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations like Gartner and IDC and a winner of numerous awards, including the Data Breakthrough Awards, American Business, and Best in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec’s solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible. 

Parsec is backed by BVP Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. BVP Forge combines Bessemer’s front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdge™ operational program.

Role

We are seeking a highly skilled Senior Technical Support Engineer with a strong background in supporting critical manufacturing .NET applications and a keen understanding of Site Reliability Engineering (SRE) principles. The ideal candidate will combine technical expertise with operational experience to maintain, optimize, and ensure the reliability of our critical applications in a high-stakes manufacturing environment.

Key Responsibilities

Technical Support & Troubleshooting:

• Provide advanced-level support for critical .NET applications used in manufacturing operations.


• Investigate, diagnose, and resolve escalated issues in a timely manner to minimize production impact.


• Partner with cross-functional teams to identify root causes and implement long-term solutions.


• Communicate in real-time with customer during high-priority escalations.

Site Reliability Engineering (SRE) Practices:

• Implement and promote SRE principles where applicable to enhance system performance, scalability, and reliability.


• Develop and maintain monitoring and alerting solutions to proactively identify and resolve potential issues.


• Automate repetitive tasks, including deployments, system checks, and recovery processes.

System Maintenance & Optimization:

• Perform routine maintenance and updates of local test environments of customer applications.


• Collaborate with DevOps teams to improve CI/CD pipelines and infrastructure management.

Collaboration & Communication:

• Work closely with implementation and testing teams to support application lifecycle management.


• Document troubleshooting guides, best practices, and technical solutions for internal knowledge-sharing.


• Provide mentorship and technical guidance to junior team members.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).


• 5+ years of experience in technical support or a similar role, with a focus on .NET applications.


• Solid understanding of manufacturing processes and the critical role of software in production environments.


• Experience with SRE practices, including monitoring, incident management, and automation.


• Proficiency in debugging and optimizing .NET applications, with a strong understanding of C#.


• Knowledge of SQL Server database systems and writing efficient queries.


• Familiarity with CI/CD pipelines and Azure DevOps.


• Strong analytical, problem-solving, and communication skills.

Preferred:

• Experience with Azure and AWS cloud platforms.


• Exposure to scripting languages (PowerShell).


• Certification in ITIL, SRE, or cloud technologies is a plus.