Senior Waiter (Substitution) - Pestana Plaza Mayor Madrid

Scope

Guide all the service in the areas under his/her responsibility - restaurant(s), banquet(s), bar(s), room service, mini-bar and disco(s) - coordinating teams in the field and providing assistance whenever necessary.

Responsabilities and areas of action

Guide and supervise a service area
- Supervise the service in the areas under his/her responsibility restaurant(s), banquet(s), bar(s), room service, etc. and meet daily with teams to organise and give indications about the service to be performed.
- Adjust and optimize the teams and material resources available to the events planned for each day.
Verify daily occurrences, performance and conditions
- Verify daily occurrences in the service, the quality level of products and service, the satisfaction/disatisfaction of customers, the sanitary, cleaning and hygiene conditions, ensuring the best capacity response of his/her teams and the quick resolution of potential problems when they occur.

Behavioral Competencies

Technical Competencies