Service Desk Specialist

INFUSE is a global, high-performance demand partner that delivers demand strategies, programs, and outcomes for the most admired B2B brands. The company has over 1,200 professionals in the USA, Ukraine, Great Britain, Europe, Asia, and Africa. We grow in all key indicators yearly and do not even think of slowing down. That's why we're looking for a Service Desk Specialist . The Service Desk Specialist will provide level 1 technical support to the company`s users, managing and resolving incidents and service requests.

Responsibilities:

• Helpdesk support. Providing technical support and assistance to customers;
• Basic user-related administrationof the company's Google Workspace and Entra ID (Azure Active Directory);
• Participate in developing and maintaining internal user and technical documentation;
• Collaborate with several teams including other IT specialists, project managers, developers, and recruiters;
• Other duties as assigned.

Requirements:

• Excellent verbal and written skills in English (at least Upper-Intermediate);
• Experience in IT Service Desk services;
• Understanding of ITIL framework;
• Experience with Entra ID (Azure Active Directory);
• Familiarity with Google Admin console;
• Knowledge of Microsoft (Office) 365 services on the Administrator level;
• Detail-oriented in planning, implementation, documentation, troubleshooting, and follow-up;
• Ability to multi-task and work across a range of activities with various timelines and priorities;
• Ability to work independently or in a group environment;
• Self-starter and capable of working effectively with interruptions;
• Be able to work flexible hours or shifts

Conditions:

• Competitive starting compensation, which considers the experience and skills of the candidate. Form of payment - monthly (USD), based on Invoice - Bank transfer/Payoneer
• Job location options: remotely
• Work schedule: Monday-Friday, Working hours: in shifts 7:30 - 16:30, or 16:00 - 1:00 EEST, incl. break
• Paid vacation and sick leave
• Opportunities for professional development and career growth