ServiceNow Technical Expert

Act as a Technical and Functional expert in the definition of new business processes and in their implementation, covering all service delivery unit in GES - "Global enterprise services": IT, HR, Finance, Purchasing and various other custom applications. Provide insights and support on platform service offerings like: PA, automation, CSDM (proven experience required) Customize and configure ServiceNow applications to meet business requirements as SME or process expert (design and requirement parts only) Instill ServiceNow platform best practices for all subscribed solution packages. Advice on greater usage of existing licensed capabilities to deliver added value to the business. Collaborate with cross-functional teams to identify and implement process improvements. Participate in enterprise service management (ESM) projects and collaborate with other SM process owners and managers to develop processes in other areas of service management. Participate in platform audits, report findings and improvements, maintain an overview of the status of these findings. We bring A supportive environment where you're empowered to grow and share your ideas. An inclusive and multicultural team with respect for everyone A dynamic work environment with many challenges that give you the possibility to work autonomously and with a team in finding the right solutions. You bring Power user and technical knowledge in ServiceNow with a broad understanding of the platform and its capabilities, in various SN offerings in ITSM and other products (e.g. Finance, Purchasing, HR, automation, integrations, virtual agent, employee center) Minimum 5 years of experience in this field. ServiceNow Certified System Administrator (CSA) is a plus Deep understanding of ITIL framework and ITSM processes, CSDM (mandatory). ITIL4 Foundation, a Practitioner certification is a plus. Strong interpersonal, critical thinking, and problem-solving skills, organized and methodical, drive for continuous proactive improvement. Customer oriented and team player, but able to work independently. Able to collaborate across multiple stakeholders, departments, and countries, working in a global and multicultural organization.