Site Lead 1

Job Description

Experience the power of a game-changing career 

Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries.  

If you're looking to grow and be inspired, as a Site Lead in Valencia (On-Site ), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development 

This is a great opportunity to experience the power of what's next and develop friends for life at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. 

What you will do in this role 

In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. 

As a Site Lead on our team, you will: 

- Be responsible as overall lead of region/s or market/s

- Be responsible for top line escalations for HP (performance, recruitment, etc.)

- Be responsible for top line Escalation for CNX (Facilities, IT, Telephony, etc.)

- Be responsible to region or markets bonus validation, staffing, recruitment

- Be responsible to suggest any needed retention plans and strategies (eg; short term incentive and gamification plans to keep team motivations and synergy high).

- Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation

- Coach direct reports of SPV, CEL and Agents on their performance on a regular basis to ensure performance metrics are achieved

- Identify performance related issues for all direct reports, develop an action plan for improvement, implement corrective action, up to and including termination of employment

- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations

- Communicate expectations to employees and provide timely updates and changes

- Provide subject matter expertise in handling escalated customer calls as needed    

- Supervise of a group of call center associates including work and attendance monitoring in accordance with organizational policy and applicable legal requirements

- Complete shift-wide projects that aim to increase productivity, quality or other KPI

Your qualifications 

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 

This job is a great match if you: 

- Are bilingual or proficient in German and fluent in English 

- Have 3 years of experience in outbound sales, pipeline management with a track record as an individual contributor. (with at least one year of Progressive Management Experience) 

- Have strong communication skills, both written and verbal

- Can demonstrate ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables

- Can demonstrate ability to mentor, coach and provide direction to a team of employees

What's in it for you 

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. Thats why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 

In this role, we offer benefits that help support your unique lifestyle: 

- Full time 39 hours /week permanent contract: Monday to Friday 09:00 -18:00, Friday 09:00 - 17:00

- Great office location in Valencia

- Full paid training about the company and the project you will be working on - Career development program and specialized courses