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Site Lead (German)

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Número de solicitantes

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Descripción del trabajo - Site Lead (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Site Lead for their Valencia office. 

 

Position: Site Lead

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary + bonuses.

 

DUTIES AND RESPONSIBILITIES:

  • Oversee and manage operations within designated regions or markets.
  • Address and manage escalations related to performance, recruitment, and other key operational areas.
  • Handle escalations related to facilities, IT, telephony, and other infrastructure support functions.
  • Validate and manage bonuses, staffing, and recruitment for the assigned region or market.
  • Recommend and implement retention strategies to maintain high team motivation and synergy (e.g., short-term incentives, gamification).
  • Lead and support team members, fostering professional development through coaching, communication, and promoting teamwork.
  • Provide regular coaching and feedback to direct reports to ensure performance goals are met.
  • Identify performance issues and collaborate with team members to create and implement improvement plans, including corrective actions if necessary.
  • Ensure that the services provided meet both operational standards and financial targets.
  • Set clear expectations for employees and keep them informed of any changes or updates.
  • Serve as a subject matter expert for handling escalated customer issues when required.
  • Supervise a team of associates, ensuring adherence to work schedules and attendance policies, while complying with legal requirements.
  • Lead shift-wide initiatives aimed at improving productivity, quality, and key performance indicators.



REQUIREMENTS:

  • Native/fluent in German, both oral and written (C1). Fluent in English (at least B2 level).
  • Have at least 3 years of experience in sales, pipeline management, and proven success as an individual contributor, including at least one year in a leadership or management role.
  • Strong written and verbal communication skills.
  • Ability to lead a team in managing multiple tasks, prioritizing effectively, and meeting deadlines.
  • Experience in mentoring, coaching, and providing guidance to a team of employees.

 

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Relocation package
  • Meal allowance.
Original job Site Lead (German) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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